Shipping policy

We do our best to dispatch orders within 24 hours during weekdays. 

We use a postal or courier service which includes tracking.

Approximate postage times:

  • Australia & New Zealand (2-10 working days)
  • United States (2-10 working days)
  • United Kingdom (2-4 working days)
  • Canada (2-15 working days)
  • Western Europe (2-15 working days)
  • Asia and the Pacific (5-20 working days)
  • Rest of the world (5-25 working days)

Please note:

  • Some of our feeding accessories are only stocked in our Australian warehouse. If your order contains one of these accessories we will fulfil all or part of your order from Australia which may result in 5-20 working days shipping time for these items.
  • Any import costs (e.g. VAT) for orders to international countries (outside of Australia) are the responsibility of the customer and not Catchy.
  • Unexpected Postage delays due to COVID-19 may be experienced.


If your order includes an items marked as on "pre-order", we will ship your whole order together as soon as the pre-ordered item is back in stock.