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Returns

Our commitment to you

We know you’ll love Catchy products - but if for any reason you are not satisfied please get in touch with us at hello@highchaircatchy.com so that we can assist.

If you would like to return or exchange a product, please contact us within 60 days of delivery of the product.

Returned products must be in their original condition and unused when returned. We will refund you the full amount (excluding postage costs and a 20% restocking fee) upon a full inspection of the product(s) once we ensure they are still in new and unused condition. If you received free shipping on your order, the standard shipping cost for your country will be deducted from the refund amount. 

Returned items must be received before refunds can be given. We cannot be responsible if returns are misplaced, lost or damaged, so we advise using a postage service that provides insurance or postage tracking to ensure we receive your returned item.

Please contact hello@highchaircatchy.com to arrange your return or exchange.