Our commitment to you
If you would like to return or exchange a product, please contact us within 60 days of delivery of the product.
Please note that returned products must be in their original condition and packaging and unused when returned. We will refund you the full amount (excluding postage costs and restocking fee)* upon a full inspection of the products.
We recommend using a postage service that provides insurance and/or tracking to ensure we receive your returned item. We cannot be responsible if returned items are misplaced, lost or damaged on their way back to us.
Please contact firstname.lastname@example.org to arrange your return or exchange.
*If you received free shipping on your order, the standard shipping cost to your location will be deducted from the refund amount. Restocking fee of 20% applies.