Shipping policy
We strive to dispatch all orders within 1 business day.
We use a postal or courier service which includes tracking. Shipping costs are calculated at checkout.
Shipping times:
Please note, the below timeframes are approximate only.
| Country | Free Standard Shipping On Orders | Express Delivery Times |
Standard delivery Times |
| Australia | AUD $85+ | 1-3 business days |
3-6 business days |
| New Zealand | NZD $100+ | NA |
8-14 business days |
| United States | USD $70+ | 1-4 business days |
3-6 business days |
| Canada | CAD $100+ | 1-4 business days |
3-6 business days |
| United Kingdom | GPB £60+ | 1-2 business days |
2-3 business days |
| Europe (exc UK) | NA | NA |
3-8 business days |
| Asia & the Pacific | NA | NA |
5-20 business days |
| Rest of world | NA | NA |
5-25 business days |
Import Duties:
For USA, CAN, UK & Australia: Shipped locally (i.e. there are no import duties payable).
EU (UPDATED): We now ship all EU orders (up to value of €150) as DDP (delivery duties paid) to ensure a more seamless shipping experience for you! :) - this applies to the following countries in the EU: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden
For all other countries: Any import costs (e.g. customs duties) are the responsibility of the customer and not Catchy.
Please note:
- Unexpected Postage delays due to COVID-19, weather events or other unexpected circumstances may increase approximate postage times above.
PRE-ORDERS:
If your order includes an items marked as on "pre-order", we will ship your whole order together as soon as the pre-ordered item is back in stock.